Solutions
We have designed a consultative process to analyze client requirements, assess the right provider, and ensure long-term success by continually improving the program. The EPIC approach is a collaborative process with clients to help them avoid the pitfalls of outsourcing while providing more innovative, cost effective solutions. We have also proven the ability to streamline selection process which reduces a typical timeline from three to six months to three to six weeks.
Let our skilled team represent your interests as you outsource your customer contacts. EPIC takes a step-by-step approach to fully understand your outsourcing requirements and objectives, aligning those necessary core competencies with the best provider within our network of global service providers. Our business placement services ensure you are partnering with the right provider from the initial proposal, through the selection process and contract negotiations, to our on-going management of the partnership.
EPIC’s footprint allows us to support the need for near-shore and offshore support, as well as multilingual programs. No matter the size or budget of your initiative, our team will assist you in the evaluation and decision-making process to ensure you choose the right customer contact partner to achieve your goals.
Markets Served
As a global provider of contact center placement solutions, EPIC Connections has the capability to service clients in virtually every industry. From Internet retailers to insurance sales, we offer customer contact services that cater to the entire industry spectrum through our network of more than 175 service providers. Our specialized solutions are cultivated to meet the specific challenges and requirements of our clients’ industries.
Please click on your industry to see EPIC's breadth of services.