Services

Let our skilled team represent your interests as you outsource your customer contacts.  EPIC takes a step-by-step approach to fully understand your outsourcing requirements and objectives, aligning those necessary core competencies with the best provider within our network of global service providers.  Our business placement services ensure you are partnering with the right provider from the initial proposal, through the selection process and contract negotiations, to our on-going management of the partnership.

EPIC’s footprint allows us to support the need for near-shore and offshore support, as well as multilingual programs. No matter the size or budget of your initiative, our team will assist you in the evaluation and decision-making process to ensure you choose the right customer contact partner to achieve your goals.

Epic Connections Services

“EPIC Connections provided multiple options for consideration as I looked at outsourcing my customer service contacts. Their consultative approach to contact center placement allowed me to find the right partner to support my customers while I continued managing my day-to-day operations.” -President/COO, Online Retailer for Women and Men’s Apparel